refund

Home choice baaantu,i placed an order last year November of duvets,and i received a short order i called and said i must go to police station and write an affidavit i did that and i called after few weeks they didn't get back to me,they gave me ***** department numbers where they said they are still investigating i called this later Feb and told they i dnt want them anymore the person i spoke to said i wont be charged for this duvets since i did not get them last month i called to check when is my last payment for the duvets only to find out i have been paying for duvets i ddnt receive for 5 MONTHS now i told them that they must credit my account for the duvet so i cn pay less including that amount the lady that assist me said she will get back to me with a feed back today i call they say the affidavit i sent last does not open i should sent another one like how after 8 month now that u have to credit my account i have to start afresh i need someone to attend to my complain as in yesterday or i ll take this feather u robed me