Refund

I placed & paid for an order on the 21st of November 2018, the order was then cancelled when my wife called homechoice she was told that the order was cancelled due to nonstock.

I have been calling Homechoice for a refund since then, I have been sent back and forth up to date.

Today my wife and I called again, we spoke to Ncedo who confirmed that the money is reflecting on their side but was clueless as to what should happen next. He said a lot of thing that did not made sense, like I should send them a proof of payment (Why, after he said he can see the payment?)

This is really frustrating, my money is been with them for almost three months now.