sM
shirizane M
1 reviews | Active since Apr 2015
08 Dec 2016, 14:35
*** - Return of Goods
<p>Account number: ********** 87</p> <p>I have returned Giovanni 3-piece Couch Protector Combo because they don't fit my couches. I can see that my account hasn't been corrected I have sent the goods on the 18th of November via the post office and ensured the goods with the post office.</p> <p> </p> <p>i went back to the post office today they advised that the package is sitting at the capetown hub and waiting for homechoice to come and pick it up.</p> <p> </p> <p>tracking number :PA ********** 11ZA</p> <p>can someone look into this and adjust my account .<br />you call centre number is not working</p> <p> </p> <p>Regards</p> <p> </p> <p>resign</p>
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Replies (1)Homechoice's replyOfficial
08 Dec 2016, 15:08Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply08 Dec 2016, 15:08
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
