Records not up to date

<p>I have an existing paid up account with Homechoice my profile shows I have credit and for the past three months I have been trying to place an order with my updated documents that they requested online and everytime they decline saying I am under debt restructuring and thta is what they see on their records and I have tried numerous times to let them know that this was cancelled 4 years ago and I even had to go to an extent of getting it contact with the NCR (Experian) who have confirmed that there is no such on my records. does Hochoice ever update their records that is my concern. last month when I called them I was told to try again after 14 days and it is way over 14 days but I still get same response from Homechoice. Where do they see this?</p>