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Patricia M

1 reviews | Active since Jun 2018

20 May 2021, 09:18

Receiving the wrong order from homechoices.

I am not happy about Homechoice, i have been a loyal customer to them but they treat me unfair i have receive a wrong order two times, when i tell them to come and collect it they told me that i must take the item to the showroom knowing that in Mpumalanga province we dont have homechoice showroom. So which mean i have to pay for somethimg that i won't be able to use. When its comes for delivery they make it quick but collecting is an issue. I have called and send emails to notify them about this wrong orders but still nothing is happening yet. What they impliying is that i have to take a taxi and incure extra cost just to take back this items, when I first place an order they didn't tell me about collecting the items the showroom, I am not happy about my order. Is not my fault that they delivered what i didnt order. Now i turn to loose interest on homechoice. I am not happy. My initial order was 2 one seater couch cover and 1 two seater cover, they delivered 2 two seater couch cover, then i notified them then the place another order for me which is order number ***4 for those 2 one seater cover but now its defferent design. How can i use defferent design of couch cover in my sitting room, its useless to have them. I just need about this store.

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Replies (1)
Homechoice
Homechoice's reply20 May 2021, 09:31
Official
Hi Patricia 

We’re very sorry to hear about the poor service you experienced. 

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you.
Homechoice