1 reviews | Active since Apr 2015
Reaping off customers
The Terrible Mistake I did In 2013 October was to place orders on credit with Home choice. Few days later I called to ask if I can convert my credit into cash. Their agent said it possible. I will have to pay the cash price + delivery fees 10% of cash price. I paid R7665 00 in cash. After 20 months I started receiving harassing calls day in & out. When I asked what money they were referring too they were clueless. I then complained on Hello Peter the next day I received a call from a lady in their finance dept. She told me that when I paid the money some 3 orders were still pending. Today I asked for those orders, the funny thing is that their cash price is close to R6300.00. What I don't understand is that there is finance charge table on their Magazine but has not been used anywhere in case(False advertising). Instead I have a burden of R2323,76 I must still pay bcos of their system error I didn't know of all this time.HOME CHOICE YR Interests are TOO ridiculous worse than those of furniture stores or credit card. You are reaping off yr Poor Customers bcos they r not paying attention to their statements. I will never ever buy things from u even if u r the last shop on Earth
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We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
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Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
