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Hi Gomo, Thank you for your email. We have received your feedback with regard to your refund. Please give us an opportunity to investigate what went wrong and we will reply to you within 48 hours. Thank you and regards, The homechoice Customer Success Team - *** – homechoice Reference)

***:*** Good day

I have been checking all instalments that we agreed upon when I had ordered products from and you have been over charging me with no such contract advising me of the instalments you have been taking from me .

I had taken a Salton 3 bar heater from you my instalments was to be R68 for 12 and had been delivered to me in 25 July 2020 and then I took a Samsung A10S which was delivered in 19 August 2020 my instalment was to be R288 gor 16 month's.

Then both instalments were running at the same time but surprisingly another different instalment being R388.57 which was taken for 28 months overcharging me with 32.5 excluding the first months of each order meaning for 26 months I was overcharged R845..again no explanation of a sought on why I'm paying an extra R32.50...

I'm not a fussy client and I'm a loyal client I have been for years but being overcharged for an instalment that i never agreed upon raises a lot of questions on my site..on how your business is ran ..and why a false sale was given to me on different products...if we agree on an instalment I believe as a company I believe you need to honour that , but doing as you please on my account which you have never encountered any default really annoys me .

I don't want to end up escalating this any further I kindly request a refund in all amounts I was overcharged the first being R613.16 for a Nokia I paid fully and R845 for a heater and Samsung A10S which I paid fully with no defaults .

I'm disappointed by Homechoice for i speak highly of your services.

Dimakatso

HomeChoice Support <***> wrote: Show quoted text

Good evening

I still have not received any feedback regarding you as Homechoice overcharging me ...and I need the explanation..proof..and transcripts of all sales that were done to me pertaining the product's I fully paid for..with the instalments that u were taking that i never agreed on.

I also need all the refunds of those extra charges that i never was advised off.

And I am not bluffing I know my rights as a consumer.

Goodnight/ Good Morning

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