REALLY PATHETIC, BAD AND HORRIBLE SERVICE

On the 22nd September 2022 I ordered a laptop via the online service. On the add, their were a free gift attached (laptop bag, headphones and mouse). On the 27th September 2022, I received the delivery of my laptop, which the free gift were not included. I called the customer service and the consultant informed me that the delivery of the laptop were packed but not the free gift. She informed that she will send an email to the department who handle the free gift, so that it can be delivered. Every month a consultant of HomeChoice calls to as a reminder to pay my account. How is that??? Since, the 27th September, I have been calling the customer service every 2nd week to follow up, but every time I called as different consultant telling me the same old story, that they will escalate my query to the merchandiser department as they are the department who need to give me feedback of my free gift, but one one can give me a proper answer.

Today, 22nd December 2022 I emailed them again, after how many attempts in calling the customer service and via email, this is the responds from a consultant by the name of Mark.

Hi Portia Joubert,

Thank you for your email and apologies for the inconvenience caused.

Kindly note that the matter has again been escalated to our Merchandising department as they need to attend to the query and provide the gift that was supposed to be provided with the delivery.

THIS IS REALLY PATHETIC, BAD AND HORRIBLE SERVICE FROM HOMECHOICE!!!! YOU KEEP REMINDING ME TO PAY MY ACCOUNT BUT NOW YOU CAN'T EVEN DELIVER A FREE GIFT TO ME THAT I SUPPOSED TO RECEIVED WHEN I PURCHASED MY LAPTOP. I even send email of the add, showing them the picture of the free gift.

I AM TOTALLY LOST OF WORDS FROM HOMECHOICE!!!

FROM: Unhappy client Mrs Portia Joubert