CO
Charmaine O
1 reviews | Active since Oct 2016
22 Dec 2016, 11:00
Really pathetic
<p>I recently purchased a rug, a bathroom set and an ottoman from homechoice. Firstly I had to wait 2 weeks for the delivery. Secondly I paid for assembly of the ottomon but when they delivered it, they did not know how to assemle it. WE had to assemble it ourselves. But the icing on the cake is that they phone me TODAY. 1 day after delivery to ask me when am I going to pay my first installment. I mean seriously! It's only the 22nd day of the month!!!! This is the first and the last time I will EVER buy anything from homechoice! I will also be mentioning this pathetic service to everyone I know.</p>
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Homechoice's replyOfficial
22 Dec 2016, 11:28Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply22 Dec 2016, 11:28
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,