REALLY BAD SERVICE

I placed an order with Homechoice at the beginning of December 2015.<br> 1 week later i received 3 items from the 12 or so that I had ordered. I eventually called the call centre and they informed me that they were out of stock and would send the balance in Jan 2016. At the beginning of Jan I called again only to find that the items were supposedly delivered to my previous work address in Sandton, btw no one had called me to say this, I discovered it when I called Homechoice again to follow up. To date I have not received my parcel. Last Wednesday 27 Jan I called and was told there is nothing they can do if they deliver and the responsible person is not there to sign for the goods, this was at my INCORRECT address so how could i possibly be there to sign for it. When I asked to speak to a Manager (Alan Wyngard) was on duty that day, he refused to speak to me and instead told the lady at the call centre to tell me that they cannot be responsible for no one being available to sign - once again at an INCORRECT address after i specifically gave them the correct address!