IH
Ish H

1 reviews | Active since Jul 2010

22 Oct 2016, 10:07

RE: *********** Home Choice Call Centre Agent

<p> </p> <p>I’ve spend the last 10min speaking to the most *********** Home Choice Call Centre agent called Nashe. I am interested in settling my outstanding debt, as per SMS I was informed that Nimble Collection Services would assist me with a settlement amount, they don’t have me on record, I was then referred to Nashe (Ref. ********** 73) at Home Choice, she referred me to VNC collection Service, they too don’t have me on record and was then referred to Credit Worx, they too don’t have me on record. I then contacted Nashe again and she STILL cannot assist – HOME CHOICE what is my settlement amount?! Regards, Sebastian Hoosen-Lee</p>

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Replies (1)
Homechoice
Homechoice's reply24 Oct 2016, 12:46
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team