1 reviews | Active since Jan 2018
****** Call Centre Agent cancelled Debt Order.
Yesterday I received a call from one of Homechoice call centre agents. In the first instance, the lady who made the call was so unprofessional and ****** that I started to became nasty as well. I corrected her on pronouncing my surname and said that it is an Afrikaans surname and she rep**** saying that she is a Xhosa and she will not speak that white language and if I want to she can continue the call in Xhosa and see if I understand what she is saying. I said to her that I only wanted to correct her and it was not necessary to be nasty and ****** about it. The call went on and she also complained about one late payment. I said to her that I will pay a double instalment by end of July. She said so the date will be the 31 July and it is on a Wednesday. I said yes that is the end of the month. She then flipped her top and said to me that she will not be mocked by white people and she ended the call. The next thing I receive and sms saying that this agent cancelled my debt order! Well homechoice if this is the kind of staff that you employ that treats your customers like **** you are not worth my money. Keep the debt order cancelled. Go ask that call centre agent for the money.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
