1 reviews | Active since Jul 2024
Query
I ordered a combo of 3 Blankets on the 3rd of June 2024 up until now I haven't received my order.i called home choice multiple of times but I don't get the help that I need.i went to their store last week Monday to enquire about my order and they couldn't find it and they told me that they don't know which courrier has my order.i asked for refund and I was told that I must wait for them to find my order so that they can cancel it.on the 2nd of July i called them around 13:49 and they promised to call me back but they never did.iam disappointed and frustrated at the same time cause I paid cash,if only I knew that these would happen I could've gone to Marabastad at Pretoria to buy blankets there.if I ever received my order I want something to make up for the lost time cause winter is f*****g killing me.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team