****PY SERVICE AND PROCESSED

So I kept seeing Homechoice adds pop up on my FB, and they have some really nice things so I thought what the heck, let me give them a go.

I purchased a cash order for 2 items in March. I received half of the order and am still awaiting delivery of the other part to this day. When the 1st half was delivered, it came with an invoice that only listed half the items, sending me into panic mode as I had paid cash for more items.

I have since then called in numerous times to be told that they do not currently have stock of the other items, yet I was able to order and pay for things they had no stock of.

I left it at an error and decided to still give them a chance.

They offered me a credit facility which I utilized last week, purchasing again 2 items. The order said everything was approved and my debit order was set up and goods would be delivered.

I got an SMS saying a parcel was dispatched so I called in to inquire whether it was my previous order I had not received, or the new order placed. They advised me that it was half of my new order I placed, the other half was still being processed.

I then received an e-mail statement with an amount that makes no sense to me at all, the statement not explaining anything at all.

I called in again to be told the statement is reflecting half of my new order, plus the interest that will be charged over the period and that the other half of the order will be added once it has been processed.

They advised they are not sure why the other half of the order is still being processed and would log a query for the order to be released.

THIS SEEMS HIGHLY UNPROFESSIONAL IN MY OPINION, AS A CONSUMER WHO HAS PURCHASED FROM VERY MANY OTHER RETAILERS.

I RECOMMEND THAT HOMECHOICE TAKE UP TRAINING FROM TAKEALOT ON HOW TO RUN THEIR ONLINE STORE, OR CLOSE DOWN, FROM WHAT I CAN SEE ON HELLO PETER YOU ARE WASTING ALOT OF PEOPLE'S TIME.