BM
Busi M
1 reviews | Active since Jun 2019
06 May 2024, 10:20
PURCHASED ITEMS NOT DELIVERED!
*******! I purchased items online on the 26th of April and waited for delivery. I DID NOT GET A WAYBILL NUMBER FROM HOMECHOICE OR THE COURIER.A lady from some unknown courier company tells me that my stuff will be delivered on Friday the 3rd of May. I wait for her the whole day and nothing! SHE DID NOT PITCH! They don't respond to emails, don't answer the phone when you call, don't call you back. NOTHING! THEY ARE ALL A BUNCH OF THEIVING ****BAGS! I WANT MY STUFF!!🤬🤬🤬
Helpful (0)
Replies (4)0
Replies (4)
Homechoice's replyOfficial
06 May 2024, 10:40Hi Busi,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply06 May 2024, 10:40
Official
Hi Busi,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
BM
Busi M's updateReviewer Update
06 May 2024, 10:53Hi Candace
Thank you for your response. It is disappointing that the delivery address issue has not been resolved as I was previously told and now my order has gone back to the warehouse - without my knowledge. I will wait for the credit.
Have a good day.
Thank you for your response. It is disappointing that the delivery address issue has not been resolved as I was previously told and now my order has gone back to the warehouse - without my knowledge. I will wait for the credit.
Have a good day.
BM
Busi M's update06 May 2024, 10:53
Reviewer Update
Hi Candace
Thank you for your response. It is disappointing that the delivery address issue has not been resolved as I was previously told and now my order has gone back to the warehouse - without my knowledge. I will wait for the credit.
Have a good day.
Thank you for your response. It is disappointing that the delivery address issue has not been resolved as I was previously told and now my order has gone back to the warehouse - without my knowledge. I will wait for the credit.
Have a good day.
Homechoice's replyOfficial
07 May 2024, 11:51Hi Busi,
Thank you for reaching out and expressing your concerns. We sincerely apologize for the inconvenience caused by the unresolved delivery address issue and the subsequent return of your order to our warehouse without prior notification.
Please rest assured that we have prioritized the return of the item to our warehouse and are actively working to expedite the process. We understand the importance of resolving this matter promptly and will keep you informed every step of the way. Once the item has been returned and the credit processed, we will notify you immediately.
Once again, we apologize for any frustration this situation may have caused and appreciate your patience and understanding.
Best regards,
Candice
Thank you for reaching out and expressing your concerns. We sincerely apologize for the inconvenience caused by the unresolved delivery address issue and the subsequent return of your order to our warehouse without prior notification.
Please rest assured that we have prioritized the return of the item to our warehouse and are actively working to expedite the process. We understand the importance of resolving this matter promptly and will keep you informed every step of the way. Once the item has been returned and the credit processed, we will notify you immediately.
Once again, we apologize for any frustration this situation may have caused and appreciate your patience and understanding.
Best regards,
Candice
Homechoice's reply07 May 2024, 11:51
Official
Hi Busi,
Thank you for reaching out and expressing your concerns. We sincerely apologize for the inconvenience caused by the unresolved delivery address issue and the subsequent return of your order to our warehouse without prior notification.
Please rest assured that we have prioritized the return of the item to our warehouse and are actively working to expedite the process. We understand the importance of resolving this matter promptly and will keep you informed every step of the way. Once the item has been returned and the credit processed, we will notify you immediately.
Once again, we apologize for any frustration this situation may have caused and appreciate your patience and understanding.
Best regards,
Candice
Thank you for reaching out and expressing your concerns. We sincerely apologize for the inconvenience caused by the unresolved delivery address issue and the subsequent return of your order to our warehouse without prior notification.
Please rest assured that we have prioritized the return of the item to our warehouse and are actively working to expedite the process. We understand the importance of resolving this matter promptly and will keep you informed every step of the way. Once the item has been returned and the credit processed, we will notify you immediately.
Once again, we apologize for any frustration this situation may have caused and appreciate your patience and understanding.
Best regards,
Candice
BM
Busi M's updateReviewer Update
07 May 2024, 13:50Hi Candice
Thank you very much 😊
Best regards,
Busi
Thank you very much 😊
Best regards,
Busi
BM
Busi M's update07 May 2024, 13:50
Reviewer Update
Hi Candice
Thank you very much 😊
Best regards,
Busi
Thank you very much 😊
Best regards,
Busi