YP
Yolanda P

1 reviews | Active since Nov 2015

16 Nov 2015, 14:09

PROMISES CANT BE KEPT

I ORDERED A BEDDING SET FROM HOME CHOICE INCLUDED A DUVET SET WHICH WAS SUPPOSED TO BE A FREE GIFT..THE JENNA. I WAS SUPPOSED TO RECEIVE THE JENNA IN A QUEEN SIZE, THE SAME SIZE AS WHAT I ORDERED. WHEN I GOT MY ORDER THE JENNA WAS A THREE QUARTER. I DON'T EVEN HAVE ANY BED THAT SIZE. AFTER NUMEROUS CALLS TO CUSTOMER SERVICE AND SPEAKING TO THE MANAGER WHO PROMISED TO LOOK INTO THE MATER AND SEND ME PHOTOS OF DUVETS THAT I COULD CHOOSE OF..STILL NOTHING. THEY DID TELL ME THE JENNA RAN OUT QUICKER THAN EXPECTED AND SEEING IT WAS A FREE GIFT I HAD TO ACCEPT IT. I DON'T AGREE. I INCORPORATED THE JENNA INTO MY DECOR AND I SHOULD HAVE BEEN TOLD ON ORDER THAT IT WAS A PROBLEM. I ONLY RECEIVED THE JENNA 6 WEEKS AFTER MY ORDER..THE AFTER SALES SERVICE IS THE WORST IVE EVER ENCOUNTERED

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Replies (1)
Homechoice
Homechoice's reply16 Nov 2015, 16:27
Official
Hello Yoldup8,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team