Promised to get back in 48hrs since Dec 2015

Good Day, my aunt Mrs. RA Abdulla bought a dustbin set from Homechoice in Dec 2015 for R899 and the pedals & lids didn't work. She reported it and they promised to get back to her in 48 hours till today they still didn't contact her. I'm so tired of bad customer service, although it's not mine I'm just helping my aunt who doesn't know anything about Hellopeter and internet. I would appreciate it if they can call her today and reach an argreement, this issue needs to be resolved and she must get an apology, other dustbins or a refund. This is bad customer service really, for what it's worth the quality isn't up to standard please check the quality before you can make that ridiculous prices that you charge for your stock. Don't promise to get back to people in 48hrs and you never do, do your job and do it well (customer service agents).