MM
Makgopole M

1 reviews | Active since Jan 2017

25 Nov 2018, 20:09

Promise not kept

I Received a call from homechoice telling me how i have been chosen 2 buy now n pay end of February 2019. I was excited coz i was actually looking for a bed coz i am noving into a new place. We spoke for 30 min plus with a very friendly consultant. She told me they take plus pr minus 2 weeks to deliver n considering that i need to move by 30 i was excited. She checked n confirned that there is stock of thw item i required n waa excited. Time 4 me to move in came closer n i called customer care. A very rude consultant told me that they r waiting for stock n he has no idea when it will come. Now i have to go back n shop somewhere 4 a bed. Really not happy. I m movibg in 4 days. No bed.

0
Replies (2)
Homechoice
Homechoice's reply26 Nov 2018, 08:10
Official
 Good Day

Thank you for bringing this to our attention. Sincere apologies for the frustration and inconvenience caused. 

One of our staff members will be in contact with you shortly to help resolve the issue. 

Regards 

Customer Support Team 

MM
Makgopole M's update12 Dec 2018, 00:31
Reviewer Update
To this day no1 from your office has contacted me. I am not sure why companies like yours treat loyal customers like this. Its weeks later. More thT 7 to 14 days n i still dont have my beds.. No gift. Nothing but i already received a statement n service fee was charged n amount is loaded to my account... Reapect people n treat them like they matter