products at homechoice

So i bought a set of Homechoice Pots in november 2020. To start it off the consultant that sold these pots to me told me she has been using the same pots for several years and ìs still happy with it. Me on the other hand received a pot that had a scratch on, yet i never returned it as to me it was ok. Now 2 pots handles just broke off and when i made contact with homechoice client services the 1st lady put told me to hold on yet she went and put me on mute... how do i know this is because when you get placed on hold, there is misic playing in the background but with this lady there was just silence yet my minutes ran out on my phone. I phoned again and spoke to a differwnt lady just for to place me ON HOLD but i was on hold for 15 plus minutes and no one came back to me ao i ended the call. I have never received such **** service. I was over charged for the pots firstly. I took it on a 3month interest free yet they put interest on. Now that im phoning about my broken pots, they dont get back to me. Poor products and poor service. Im disappointed as i have been a loyal customer for years