SB
Shelley B
1 reviews | Active since Jun 2015
18 Jun 2015, 12:16
PROCESSED A ********** CREDIT APPLICATION
I received an sms telling me to pay R1900 to bring my account back into good standing. Only problem is that I have never opened a Home Choice account. I downloaded a TransUnion credit report and was shocked to see that they had opened an account and processed nearly R8000 of purchases in my name. I am now jumping through absolute hoops to sort this out and I DOUBT that they wanted half as much information from the person who **********ly opened this account in the first place. SHAMEFUL!!!
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Homechoice's replyOfficial
22 Jun 2015, 16:35Hello GoodLord,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply22 Jun 2015, 16:35
Official
Hello GoodLord,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team