Problem with getting bags or money from Home Choice warehouse in Jetpark

Hi I bought continental 5 piece luggage Navy on the 9/12/2019 only to find out the bags are not in a good condition.Thee store manager was Luxolo and he gave me the cell no and now it's not working.I left the bags in the store they said when they got the bags they will call me to come and collect them.i started calling Luxolo from December until now de no is not exist.I managed to go to the Homechoice warehouse Jet Park only to find out that the store is closed and Luxolo is working at warehouse. 1st week of July I managed to go there they did copies of my receipt and Isabella said Luxolo's father passed on he will come back the following week and they said they will come back to me.Isabella receptionist of Homechoice warehouse in Jet Park called me on the 28 july 2020 she said she will come back to me till today.I paid R1260 and I dont no where to go I dont need