Problem not being resolved

I am not getting any reply on my E mails to Finchoice , Homechoice re' an ongoing problem with my Finchoice account. Seeing that Homechoice is the head of Finchoice , could you please sort this problem out.<br> <br> Being a client of Finchoice , Fonechoice and Homechoice for close to 2 years now , and never skipped , missed or paid late on any of my Homechoice group installments , I get told that my credit rating does not allow me to be granted a further re loan on my Finhoice account.<br> <br> Please explain how this is possible , or are we as paying clients get punished for those who are not paying their accounts ?<br> <br>