PRESCRIPBED DEBT

My account with HomeChoice was sold to MBD Attorneys, and since then my experience has been nothing short of appalling.

I have been requesting a prescription letter since June 2025. As of January 2026, more than 7 months later, I am still waiting. A prescription letter is a basic legal document and should not take months — let alone over half a year — to provide.

Despite repeated follow-ups, I have been sent from HomeChoice to MBD and back again, with no accountability from either party. On recorded calls with MBD, promises were made and not honoured, while HomeChoice has failed to take responsibility for a debt they originally created and later sold.

Key issues:

HomeChoice sold my account to a third party and then washed their hands of the consequences

Consumers are left stuck between HomeChoice and MBD with no clear ownership

Excessive delays for a simple prescription confirmation

Zero urgency or consumer protection shown

HomeChoice is responsible for the conduct of the companies they choose to partner with. Selling accounts to collection firms that cannot handle basic consumer requests reflects very poorly on HomeChoice as a brand.

I would strongly caution anyone dealing with HomeChoice to think twice. This experience has been frustrating, time-wasting, and completely avoidable had HomeChoice ensured proper oversight of their debt collection partners.

This matter will be escalated further if it remains unresolved.