1 reviews | Active since Mar 2025
Potential ***** and no assistance
I am very disappointed with HomeChoice. I received an SMS stating that I have changed my contact details on my account and I must contact HomeChoice if that was me. I tried to use the WhatsApp chat which did not serve my purpose. I immediately sent an email and received an auto response with the reference and turnaround of 72 hours. Almost a week later no one contacted me or even responded to my email.
I called the ***** line on Monday around 15h00 after receiving a debit check mandate which I rejected. I spoke to Angefifa who was not helpful at all. He was also unprofessional, not empathetic and very rude. He also told me that someone hacked into HomeChoice sysyetm and updated my cellphone number. I need someone to look into my query and assist me.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team