GS
Gwen S
1 reviews | Active since Sept 2015
03 Nov 2015, 10:18
POSTAGE REFUND: ITEM RETURNED NOT INCLUDED!
The level of incompetence displayed by this supplier is totally unbelievable!<br> i have now been trying for 3 MONTHS to get them to refund R1,542.81 and they refunded the postage to a value of R126.90 only. <br> This is the most pathetic encounter that I have ever had with any organisation!<br> It is so pathetic that I actually cannot even find words to describe my feelings!
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Replies (1)
Homechoice's replyOfficial
04 Nov 2015, 15:13Hello gwensachs,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply04 Nov 2015, 15:13
Official
Hello gwensachs,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team