1 reviews | Active since Mar 2016
postage refund and empty promises
I bought something from homechoice July 2017. The product was not suitable and returned. I was advised that I will receive the money I paid towards the postage to return the product back but to date nothing has been received. To contact them is a mission. They take forever to respond to an email if they even do respond.
I followed up on the refund via email on the 7th of August and was told that the money will reflect in my account by the 20th of August. This was not the case. I enquired again on the 22nd of August to which I have had NO response.
Even the refund for the product I returned was an issue to get back.
I will not buy anything from homechoice again. Their product looks so good on paper and that is it. The after sale service leaves lot to wish for.
Dear Ms L Vanede
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Dear Ms L Vanede
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team