POPIA Means Nothing to Home Choice, Apparently

Item: Homechoice
Rating: 1
Author: Dikeledi T

I’ve asked Home Choice agents multiple times to remove me from their marketing list, yet I keep receiving daily calls. Every time I ask to opt out, the agents say “I won’t call again, but someone else might,” which is unacceptable and a clear violation of POPIA (Section 11 & 69). I feel my right to privacy is being ignored, and my personal information is being misused. Stop contacting me. If this continues, I’ll report it to the Information Regulator.

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Replies (1)

Homechoice's replyOfficial

15 May 2025, 17:15

Hi Dikeledi Tsotetsi,

We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.

We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.

Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.

Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.

Sincerely,

The Customer Support Team

Homechoice's reply15 May 2025, 17:15

Official

Hi Dikeledi Tsotetsi,

We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.

Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.

Sincerely,

The Customer Support Team