Poor/rude customer service

I recently purchased a bed on my account and after about two weeks noticed the one side of the bed is not in a good condition. When we sit or lay, it's slunges in and the other side does not do it.

I called on the 9/11/20 @15:27 reporting the bed and since then called almost every second day, today the consultants informed their is nothing they can do, but wait for Restonic. I've asked to speak to a team leader, on several occasions and they not any assistance at all.

The problem is, the relationship i have is with Homechoice and not Restonic, all the communication i have and do is with Homechoice, telling me about a 3rd party is not protocol, that has to be managed within the business.I myself work with customers and its protocol for me to ensure that my companies clients are happy.

This bed is R7000 and for me to complain about the quality within 2 weeks is a HUGE concern for anyone thinking they buying quality goods. I mean it is a logical question to ask, how can such an expensive quality bed have such a review after only two weeks of purchase.

I'm really disappointed as a loyal Homechoice customer.