POOREST SERVICE FROM HOMECHOICE!

This is my second complaint. I bought a queen bed CASH at homechoice pretoria last month . After unpacking the bed I realized that the base is Double and the mattress is Queen , ever since Iv been sending emails to homechoice begging them to give me the correct base Mind you I paid CASH for that bed ,to my Suprise I have been receiving emails that my ticket was closed and resolved ,WHAT KIND of TERRIBLE service is this? All I want is for homechoice to give me my refund or swop the base . And yes I will never refere anyone to buy anything from HOMECHOICE they have the poorest service and they don’t care about their customers!