Poor telephone etiquette and staff attitude

I received a call from a consultant as too why payment hasnt been made now, i did not get her name she was so rude, gosh please teach your consultants telephone etiquette. I am currently on night duty after 7years an i tried unsuccessfully to do a transfer, she said oh well thats not her problem i must just go now. CAN YOULL PLEASE LOOK INTO THIS IMMEDIATELY AN SEE HOW I HAVE BEEN PAYN FOR THE LAST 6 SIX MONTH.