Poor survice and problems with insurance claim

Last year October when I bought a phone I was told that they have a cellphone insurance than earlier this year I lost my phone and I called them from February until May when I give up... I was told to go to the police station to do an affidavit an open a case I did that but they were unable to help me because when I call them they would tell me to call the following week and the following week... Homechoice survice it was not good an I wouldn't advise people to take a phone from them because when it comes to insurance claim they will send you from pilor to post.. ????????????