Poor services from hme choice and *********** staff

my experience with home choice in the recent month has been a terrible one I bought a bed and when the bed was delivered I told the guys it was the wrong bed as well as the bedding they then advised me that I had to call and that they needed to leave the bed however I have spoke to more the one consultant thus far with no help instead they call me every day offering me new products I am one of the best paying customers and don't deserve such poor service as it isn't the first time they delivered the wrong stuff when I called the consultant was very rude and told me that I needed to take the bed back to Cape Town myself and then dropped the call and then called again and spoke to a lady by the name of Funeka who then said they would arrange collection its been over a month and I was told it would take 14 days its long over 14 days its over a month and nothing has been captured on the system .staff have attitude problems and has no sense of customer service I am totally disgusted with homechoice staff . This is totally poor service and if I do not get a response within a day or 2 I will have no choice but to go to the media about this .