Poor Services and ridiculous statement

It is about almost 2 weeks that I struggle to get my account fixed. This week is the end of the month. You take very long just to sort out my account. You have doubled my premium for future interest rate. That is not right. The web side says R 474.00 is the total installment. Now the Consultant that tried to assist me said that her supervisor written an amount of R 210.00 off. I'm still awaiting from the 19th for that to happen. Oh and one more thing I don't even know where you have got that amount. I will not in the future order anything from Homechoice. I rather go to an local place and buy what they have. I can't wait to be done with you. I just hope that my account can be sorted today. You really can't expect an customer to an double premium. I don't like your services. I'm very disappointed in Homechoice. As soon as everything is settled I will try my best to pay you as soon as possible so that we don't ever see each other again. I just can't believe what you have done it keeps me speechless!!!