Poor Services

<p>I bought some bedding by you, I sent some stuff back that I wasn't happy with, email the proof to ********** za I didn't receive any communication from homechoice. I email homechoice from the 3rd of August and before that to find out how much I should pay and if I'm being credit for what I send back, I got a sms that I should pay R313 which I did, after that I receive threathening sms' s that my account is in arrears. I haven't received no statement. I only received a sms saying what I should pay. Only afterwards I've send the email I receive a statement, around the 07th of the next month that I have to pay R378, after that I'm receiving threathening sms stating that my account is in arrears and further action will be taken against me. Please be advised that I only received a sms stating what my instalment is which I paid. Each of us got a budget so I can't just jump and pay more money after I already paid what was sms' s to me. I don't even want to go to the fact of how the account was approved, was there affordability assessment done, proof of income, etc. I send a email to home choice informing them to contact my husband Johan Jacobs because I've given him power of attorney to handle all my affairs so please from now on contact him, also your consultants is very rude who put the phone down in our ears. Not once, twice or three times. No consultant should phone us .I need management to phone my husband so this matter can be properly sort out otherwise I'll ask the National Credit Regulator or the Credit Ombudsman to investigate the approval on this account</p>