Poor services

I am so disappointed with Homechoice, their service is pathetic. I was expecting a call from at the beginning of December to arrange for a date to be debited since we all know in December month we don't get our salaries on our normal dates, nothing! Got paid on the 20th used all my money then received a in January 2025 for payment advised the agent I don't have funds at the moment and it is their fault that I was not debited and requested to make a payment arrangement for the Decembers missed payment agent advised no its fine the is a debit for this month end then he dropped the call just like that, on the 9th of January I received a statement that they will debit me double how because I did not agreed on that, immediately sent an email to their complaints department but they did not respond. If this is the way you guys are treating your customers shame it is disgusting if you dare double debit me without my consent I will reverse the funds and block your debit until you call me and make arrangement. Where do you thing I will get double in January, and this will be the last time doing business with you..