Poor services

The worst experience ever. Home choice called my mum last year where she ordered a comforter set. She gave them the address and they 1st of all delivered it to the incorrect address.

When we collected it we found that the size was incorrect. We have been trying since last year to get them to collect the items and cancel the order.

To date they have not done this and now expect her to pay the account or delivery the items on her own.

The collection department, called today and when she answered they say that they can not hear here.

So I called them to speak to the collections team and guess what they are unreachable. Now they insist that my mum who mind you is a pensioner is expected to go to Mapony mall and drop it off herself.