Poor service , payment deducted for goods not received

Terribly dissapointed in Homechoice . After trying to get an account for years , I finally got one January..was very excited I received R2000 credit and ordered a blender . And some food covers . I downloaded the app to check my order status. Just to find that Homechoice deleted the blender order and shipped the foodcovers. I called ,I emailed , because the blender was what I actually wanted - the food covers were just to make up the credit . I cancelled whole order. The agent told me that I should just not accept the delivery and it will go back to the warehouse . I checked the Homechoice app from timw to time and it stated order delivered. There was never a courier near my home . The called me again after a complaint and said they will investigate . February the instalment got deducted .again I called. The agent said I must dispute the debit.i could not as it was a debi check . I emailed again . Just now I received a credit message . And when I logged in the Homechoice app again , it states what amount will be deducted on March.. this order lies on my credit report. For goods never received.