Poor service / incorrect refund

Good day,<br> <br> I ordered a Tiara bedset in the week of 9-13 February and the lady quoted me an incorrect amount firstly and secondly NEVER told me about the delivery fee that was payable so OBVIOUSLY I paid the incorrect amount.<br> <br> On Monday when I followed up on my order I was told to pay an amount of R261... (or something) more, which I did.<br> <br> When I followed up again the next week I was told by Dolly that amount of R261 went TOWARDS MY MONTHLY INSTALLMENT????? What is wrong with admin - surely they can see that I pay ON month end every month THE DUE AMOUNT?????<br> <br> I THEN CANCELLED ALL OUTSTANDING ORDERS, I PAID THE R4901.08 SETTLEMENT AMOUNT AND CLOSED THE ACCOUNT.<br> <br> Then they had the oddasity to still try and DELIVER to me the following week????? I phoned in last week requesting for a refund and explained to the lady as all the orders were cancelled I want the R1699 as well as the R261 that I paid....GUESS WHAT!!!??? I WAS ONLY REFUNDED R1699??? WHERE IS THE REST OF MY MONEY???<br> <br> I WANT THE DIFFERENCE TO BE PAID AS WELL AS THE R173 PREMIUM THAT WENT OFF THIS MONTH!!!<br> <br> YOUR PRODUCTS ARE OVERPRICED, BAD QUALITY AND YOUR SERVICE IS PATHETIC!!!!!!