MB
Matumelo B
1 reviews | Active since Dec 2022
20 Nov 2025, 10:55
Poor service homechoice
Homechoice your service is very poorly in a way your consultant are very rude and not willing to assist clients, telling me my address is wrong, I have been paying my account well and I know December is my last month, tell me why you keep sending sms that I owe your guys and when I call I get people who are not even willing to work, m so annoyed and I don't even wish to take anything with Homechoice, and training your consultant on how to speak to clients. I work in clients service. We don't do the nonsense that your consultant are doing, poor service.
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Replies (3)
Homechoice's replyOfficial
20 Nov 2025, 11:09Hi Matumelo,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Homechoice's reply20 Nov 2025, 11:09
Official
Hi Matumelo,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
MB
Matumelo B's updateReviewer Update
20 Nov 2025, 11:20Tell me why do I keep getting sms that I owe you guys, I never even skip a month, now you are telling me I owe R4000 something, I know December will be my last month. I want someone who is well trained to call me and explain my number is *** now.
MB
Matumelo B's update20 Nov 2025, 11:20
Reviewer Update
Tell me why do I keep getting sms that I owe you guys, I never even skip a month, now you are telling me I owe R4000 something, I know December will be my last month. I want someone who is well trained to call me and explain my number is *** now.
Homechoice's replyOfficial
20 Nov 2025, 11:51Hi,
Please check your emails, as we have provided you with feedback.
The Customer Support Team
Please check your emails, as we have provided you with feedback.
The Customer Support Team
Homechoice's reply20 Nov 2025, 11:51
Official
Hi,
Please check your emails, as we have provided you with feedback.
The Customer Support Team
Please check your emails, as we have provided you with feedback.
The Customer Support Team