1 reviews | Active since Nov 2023
Poor Service Home Choice
I had a home choice account, ordered goods online but never received them. I logged a complaint and was asked to send affidavit stating that I didn't receive the goods, I did that and I found out that my account was transferred to The Bridge Dept, I called home choice again after 10 months they told me that my query was resolved, after 3 months it was still on my credit profile. I called The Bridge Dept and they said they haven't received any clearance letter from Home Choice, I'll have to call them to ask them to forward the letter to them. I called them and they promised to have my name cleared in 21 days. It's been 2 years now this thing is still blocking me from doing anything on my credit profile. When I try to call home choice they transfer me to different departments till the line hangs up. I'm so mad and regret ever opening the account.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice