Poor Service from Homechoice and Consultant

I ordered a 25l microwave over the phone, and consultant gave me different options and quotations for 20l, 25l and 30l, and I chose a 25l, as the I said 20l is too small.

I was told my credit is 4k

The microwave we delivered when I was not at home and was accepted my ccster.

On arriving I found out that the microwave is a 20l which is not what I ordered.

Recording for the phone can be attained from Homechoice.

I then called the following to enquire why a wrong order was delivered.

I met a very rude consultant Samantha, who first of all unfriendly, secondly refused to connect me with the person I discussed the order with, as she will remember everything we talked about cause we were on the call for sometime.

Thirdly she rudely and hurriedly wanting me to decide whether I take the microwave or want it to be fetched by homechoice.

She told me i only qualify for the microwave that was sent to me and not the 25l, the difference in price between the 20l and 25l is just R800.

She uprightly denied that I speak to the consultant I originally placed the order with.

I believe as a customer is was within my right to be given a chance to speak with the person who called me selling the homechoice items

Now when there is a problem I suddenly am not allowed to talk to her.

Another thing Homechoice never communicated with that they will not be sending me what I ordered and explain the reason so that I decide before they deliver.

The service was poor, and the service of consultand was very poor