Poor Service from homechoice

I have a Major problem with Homechoice and the service that some of the agents is providing, 1st I purchased an item in June and then when I received it 1 item was missing I returned the package in June and it was received in the same month same week, Then I phoned to enquire and no got back to me I called again and was told someone will phone, eventually in Jully I requested a callback and a lovely I spoke with advised me to send an email to <***> which I did I even attached the proof of delivery, but Sbeaukes responded with

Good day ........,

Thank you for your email.

Please advise which order was returned. The goods was not received by our Distribution Centre as yet, to credit your account.

Kindly note all parcels should be returned via the Post Office for the postage fee to be refunded. If not, you will only receive half of the courier service fee paid.

Regards Susan

I don't care about the refund li need that Item to be credited hence I can't pay for something that I don't have, I've requested for feedback but still, no one is responding to my email, they quick to call and tell you that you one of the trusted clients and you Qaulify to buy this and that but they can't keep they customers happy, Stop calling us to make credit and start keeping us happy cause your service sucks