Poor service for online orders

As HomeChoice is advertising that certain items are essential. I've placed an order for blankets, expecting shipment soon there after.. Done my payment in full only to find that my order is not changing from processing. I'd rather received an email to say they await my payment. Tried to contact them to rectify this. Still no movement on the order I've paid for. This is very disappointing as I will have to go and buy additional blankets somewhere else.