Poor service

Good day

Home Choice was always my preferred company to buy bedding from as the quality of the bedding is exceptional.

But when it comes to return of a product they have the worse service ever. My first experience was when I returned a couch cover as it did not fir my couch , they picked up the cover and months after that they were hassling me stating that the cover was never picked up. At the end of a very long journey they confirmed they did receive the product but could not ever apologies for falsely accusing me of not returning the product.

Then last year June I bought a air fryer in December the air fryer stopped working and I started the return process again. The product was still under warranty. After numerous phone calls and emails the only feedback that I am receiving every time is that they are working on the product and as soon as it is fixed they will let me know. How can you actively fix something for 5 months?

Home choice is quick to call when you visit the website so that they can sell you a product , but when looking for feedback on a query no one can assist.