Poor service

My name is Peggy Maritz,ID no ***, I recently app**** for a credit at homechoice and it was declined because of the wrong information they came across and what bothers me is that they never contacted me to find out if this was true or if was it sorted out and if i can submit proof If its has been sorted, funny part is the company that they assumed or let's rather say had proof I had issues with is the one who has been helping me through out the whole process and even when that issue was resolved they notified their branch and ordered them to write a letter and to update the system from their side. To be honest I really didn't feel like himechoice care about their customer service, they do not go an extra mile to try and assist if they seem to come across a customer who might need a bit of patience and assistance from their side, its like we have hit a brick wall here bye, we moving on to another customer with no hassles, funny wnough all we trying to do here is to support their business even though they show us less appreciation from their side.