Poor service

I BOUGHT KETTLE AT HOMECHOICE AND AM STILL PAYING FOR IT,the kettle currently stopped working.when I phone homechoice a lady by the name of Kholo ref number *** she told me that there's nothing they can do since I longer have the box of the kettle meanwhile am still paying for the damn kettle so tell me what kind of service do you provide to your customers that you are not willing to help them ,and tell me how do I pay for something which is no longer working..Am very disappointed in Homechoice.. My contact details are as follows Name:Musa Nkosi Contact:***