1 reviews | Active since Jan 2020
Poor Service
On Friday 29 Nov i went online and app**** for a black friday special on blankets. I uploaded all necessary documents needed. The 3rd Dec i emailed HC to query about the account as i have had no response. The 5th Dec i rec an email back stating my order was still pending. The 17th Dec, i receive an sms stating i do not meet the credit criteria - I HAVE NO IDEA how the credit check was done, as i have only a cellphone contract and meet way and beyond the minimum salary to qualify for an account.. I immediately phone and then arrange for cod, only to be told i wont qualify for that deal, i protested and said it was not my fault that hc did not approve my account and i placed the order at that specific price i want it at that price. Only to find out the blankets that was on "black Friday" special is still the same price, but now i had 2 pay for delivery (whereby it states free delivery) as it was blankets on a special. The 23rd Dec i receive an sms stating i must please pay the amount due by 24 Dec, whereby i have never received any invoice or bank details prior, even though i requested it on the 17th Dec already when i opted to pay cod for the blankets. I sent through pop immediately again, and then 1 week later after querying delivery again, receive an email dated 30 Dec, that my goods were dispatched the 27th and will take 2 weeks time for delivery ( where is it being sent from overseas?) The only thing done right is that i received my blankets the 31st so it did not take 2 weeks as indicated.... IF I DIDNT WANT THESE BLANKETS SO BAD, I WOULDOF CANCELLED THIS DEAL LONG AGO AND NEVER SUPPORTED OR RECCOMENDED HOMECHOICE TO ANYONE. .
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Homechoice
We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
