Poor service delivery

I bought a bed for my parents in August and about 2 weeks later my mom let me know that the mattress was tearing. I contacted Homechoice about the problem and it was sorted very quickly. Got the new mattress and it was the wrong size and the wrong mattress. Contacted Homechoice yet again several times now and yet no response. They are quick to phone me about specials they are running and to thank me for my payment but they can't phone me for a problem that needs to be sorted out and if I don't pay for the bed it will reflect poorly on my credit score. People please do not support Homechoice. They do not honor any agreements