Poor Service Delivery!

Today marks the 9th working day since i have placed an order with Homechoice and still have not received my order. On the 1st of December the tracking showed that my order has been handed over to the couriers.

Their website indicates delivery takes up to 5 days if you live in a Metropolitan area, which i do and up to 10 days for countryside areas. If you know you will not be able to deliver within 5 working days, then do not put ********* information on your website.

I emailed their Complaints Department on Thursday, 9 December. I immediately received a response saying they will look into the matter and will contact me within 24 hours. Today is 13 December (more than 24hours), and i still have not heard back from their Complaints Department.

I have never had any issues with Homechoice previously, so its really dissappointing to see how poor their service delivery has gotten!