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neeran N
1 reviews | Active since May 2016
12 Jul 2023, 17:28
Poor service delivery
So i bought a 5 luggage set for a holiday. On my holiday 3 of my bags fell appart (cheap weak correx inner linings broke). The locks dont work. Contacted Homechoice, logged a query - got feedback for a full refund. Requested to send pictures - i also did that. Since then im waiting a week now for feedback. No communcation whatsoever. Call center agents either cut the call of never answer. I am waiting for info wrt to when the courier is comming to pick up the bags. The agent that i was communicating with has not returned any feedback since. I have also left msgs with the call center for her to contact me.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
13 Jul 2023, 07:38Hi Neeran.
Thank you for bringing this matter to our attention.
We will be contacting you to get further details from you.
Regards
Homechoice
Thank you for bringing this matter to our attention.
We will be contacting you to get further details from you.
Regards
Homechoice
Homechoice's reply13 Jul 2023, 07:38
Official
Hi Neeran.
Thank you for bringing this matter to our attention.
We will be contacting you to get further details from you.
Regards
Homechoice
Thank you for bringing this matter to our attention.
We will be contacting you to get further details from you.
Regards
Homechoice
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neeran N's updateReviewer Update
24 Jul 2023, 13:50Hi.
Agents have made several attempts to get a refund and its get rejected. Only to find out that the first agent filled incorrect banking details - credit instead of cheque account as instructed - account number the same. More than a week now NO REFUND. Several calls to agents and they all say they will escalate but do not come back with feedback. So homechoice has taken back the luggage and have sank my R2200. Accounts dept cannot confirm payment was ever made nor is there any reference number. Each attempt to log payment it gets reject with no resolution. This is what i have to deal with everyday. So who can resolve this issue or should i just allow Homechoice to take my money?
Agents have made several attempts to get a refund and its get rejected. Only to find out that the first agent filled incorrect banking details - credit instead of cheque account as instructed - account number the same. More than a week now NO REFUND. Several calls to agents and they all say they will escalate but do not come back with feedback. So homechoice has taken back the luggage and have sank my R2200. Accounts dept cannot confirm payment was ever made nor is there any reference number. Each attempt to log payment it gets reject with no resolution. This is what i have to deal with everyday. So who can resolve this issue or should i just allow Homechoice to take my money?
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neeran N's update24 Jul 2023, 13:50
Reviewer Update
Hi.
Agents have made several attempts to get a refund and its get rejected. Only to find out that the first agent filled incorrect banking details - credit instead of cheque account as instructed - account number the same. More than a week now NO REFUND. Several calls to agents and they all say they will escalate but do not come back with feedback. So homechoice has taken back the luggage and have sank my R2200. Accounts dept cannot confirm payment was ever made nor is there any reference number. Each attempt to log payment it gets reject with no resolution. This is what i have to deal with everyday. So who can resolve this issue or should i just allow Homechoice to take my money?
Agents have made several attempts to get a refund and its get rejected. Only to find out that the first agent filled incorrect banking details - credit instead of cheque account as instructed - account number the same. More than a week now NO REFUND. Several calls to agents and they all say they will escalate but do not come back with feedback. So homechoice has taken back the luggage and have sank my R2200. Accounts dept cannot confirm payment was ever made nor is there any reference number. Each attempt to log payment it gets reject with no resolution. This is what i have to deal with everyday. So who can resolve this issue or should i just allow Homechoice to take my money?